Support

What helps us answer

• Your store's myshopify.com address
• The theme and the release you were upgrading to
• The message on screen, or the last lines of the Activity log on the upgrade's page

If something looks wrong after you publish

Open the upgrade's page in Molt and click Roll back to the previous theme. Your store goes back to the theme it had, and then you can look into it without any pressure. Publishing and rolling back explains it.

Common questions

• Troubleshooting covers stopped upgrades, the No clean copy label and password pages.
• Plans and billing covers charges and how to change plan.
• Uninstalling covers what stays on your store and what Molt deletes.